Joe, with his wife Silvana, established Arcuri & Associates in 1982, and over the past 30 plus years has protected thousands of individuals and business with their friendly, personal and professional insurance solutions.
Initially supporting construction and hospitality sectors, Joe grew the business to one of Melbourne’s most successful general brokerages. Joe has seen the globalisation of the industry and volatility of world events affect premiums. He knows that the industry has experienced allot more movements in price and quality of service and believes that the business and team stand out because of the genuine care they show to individual’s and their needs.
Working in insurance his whole life, Joe knows that his client’s loyalty does not come without hard work, commitment and an ethos of integrity and personal attention. Joe says “..personalised attention is everything to us, our biggest client is as important as our smallest client.” This approach is evident with up to three generations of families all utilising Joe’s, experience and knowledge to protect their assets. Joe is old school, he knows people, he knows business and has dedicated his life to family and community. You can catch him in the office, walking down Smith Street with his grandson or on the bowls green, just please don’t email him.
Andrew has spent his working life engineering, building, developing and consulting. He has worked in three different countries in Automotive Production, Manufacturing environments, Industrial Engineering and across all levels of Construction from shoveling sand to the writing of contracts. This background has provided a wealth of knowledge that span’s beyond insurance to wider business needs and Andrew is skilled at uncovering these needs and exposures.
Andrew understands the ins and out of business and this allows him to provide insights and advice of significant value. Protecting peoples most important assets, be it their home or business, Andrew knows people have invested a huge amount of time and energy to get where they are and he offers that equal commitment in ensuring these assets remain safe.
The apple doesn’t fall far from the tree, and like Joe, Andrew likes helping people. He knows if he can protect assets then that avoids financial stress and pressure, which can potentially ruin business and families. He is skilled at defending client’s when they have been aggrieved and looking after people when they need assistance. Taking the time to listen, to understand and appreciate peoples perspectives means Andrew uncovers real exposures and his advice is always honest and genuine. Andrew likes the simple things in life, happy clients, happy family and his own popcorn at the movies.
Andrzej’s insurance career began in 1997 with a large international brokerage
firm holding senior roles in the Building and Construction Insurance space and then general commercial and domestic brokerage areas.
Andrzej is driven to deliver results, especially at claim time. He has the knowledge and experience that allows him to work through the most complicated of scenarios and still have his clients come out on top.
The types of people and business that he has worked with are as wide and varied as his movie collection. Andrzej has looked after Contract Works, Liability, Motor Vehicle, Management Liability, Business Packages, House & Contents, Professional Indemnity, Structural Defects, Strata etc… He has Pulp Fiction, The Dark Knight, The Godfather Trilogy, Frost/Nixon, Flying High, The Shawshank Redemption etc… It’s because of this diversity that makes every day interesting and he always loves a challenge.
Since 2008 Ashley has been working with people to understand their needs and their business’. With strong foundations in Farm & Crop, leading to Liability & Construction and then Medical Malpractice Liability & Indemnity Ashley has been ensuring people’s exposure to significant financial losses are protected. Working most recently in Motor Vehicle insurance, Home insurance, Landlord Insurance, ISR insurance, Public and Product Liability insurance, Commercial Property Insurance, Personal Accident & Illness, & Strata Insurance has allowed Ashley to work across a broad range of insurance products, peoples needs and business’s. Ashley is known for her positive relationships, strong communications skills and level of commitment.
Ashley has her Diploma of General Insurance Broking and in 2012 started as a committee member of the Young Insurance Professionals Australia & New Zealand, and eventually became the Victorian Vice President, ceasing in 2016. Ashley will miss the variety and challenges of broking while she takes maternity leave but she is looking forward to a whole lot of new variety and challenges that a baby brings!
Tess is a skillful and dedicated service and support professional. Her friendly voice will greet you on most phone calls and her warm smile when you walk through the door. Tess works with the team as the first point of contact for the business. She provides friendly reception and administrative support to ensure positive relationships and quality outcomes. Experienced in operations, systems and administration she ensures the office runs like clockwork. Tess is a multi tasker extraordinaire - she can answer a call, send an email and get you the right information before you even know what you are looking for. When Tess isn’t supporting the team or delivering random acts of Coffee you will find her somewhere there is music or dancing. Tess is an amazing piano player and is big into her contemporary dancing. You sing, Tess will play the piano and we can all relax knowing your insurance needs are taken care of!
Zoran has spent over 22 years helping to protect businesses and individuals from financial loss. Highly accomplished in a broad range of insurance products and services including Business Package, ISR, Heavy Motor & Motor Fleet, Marine, Trade Credit, Professional Indemnity, Construction, Aviation, Trade & Domestic Insurance’s.
Zoran finds that every day brings new opportunities. Opportunities, to connect, to problem solve and to grow.
Commencing at a large insurance firm and working through various boutique brokerages, Zoran has also spent 5yrs working on large Receiverships, Voluntary Administrations and Liquidations and then progressed into the Heavy Motor business within the Mining, Forestry & Logging industry. His attention to detail, customer focus and vast product knowledge means you are in safe hands.
Born in Skopje, in the former republic of Yugoslavia, Zoran speaks Macedonian, Serbian, and Croatian (as well as some associated dialect’s). The diversity Zoran brings is not just cultural either; he also has the love of the land running through his veins operating a black angus beef cattle farm in his spare time. Speak to Zoran about a what makes a good steak, or a solid insurance product.
After 15 years working in Insurance Anthony is responsive to the needs and concerns of his customers and that, coupled with his hard-working approach and high standards brings great results. Working in both regional parts of Queensland, Tasmania and Victoria Anthony has had some great experiences and brings them to the home and contents, motor and landlords insurance space.
Putting customers first and understanding their individuals needs means that when it comes to Claims Anthony’s provides the right support. If only it was that easy for Anthony at home! He has 3 young kids that means a busy life. We joke that he comes to work for a break, at least at Arcuri Insurance he gets a chance to check the cricket and football scores.
Phuong My Lam
Phuong has been at the front line of both domestic and commercial financial and insurance products for over 10 years. Joining Arcuri Insurance late 2018 Phuong has taken on home and contents and vehicle insurance and she’s enjoying getting to know our client’s and the team. Phuong has a strong commitment to customer service, ensuring clients receive the right support, information and cover. When Phuong’s is not getting you the best products in vehicle, home and contents she learning about different cultures, planning travel and trying new foods. With her Vietnamese background and good grasp of Vietnamese language you can talk the right cover for you or the best Banh Mi.